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Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipment's.
Depending on your order destination and fulfillment location, customers might have to pay customs fees. The fees may vary depending on the order value, country limits, etc. Learn more about customs fees.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
The return address of your store is by default Printful's, and is based on where your package was fulfilled:
Once the return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info.
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you